Delete your account
You can delete your CATCH account and the data stored on our servers at any time.
In the app (fastest)
- Open CATCH and tap You.
- Tap Account & sync.
- Tap Delete account and confirm.
Your account, synced tasks, lists, follow-ups and other server data are deleted immediately.
Without the app
Email support@getcatchhq.com from the address you sign in with, with the subject "Delete my CATCH account". We verify it's you and delete the account within 30 days.
What is deleted
Your sign-in account, email address and all synced data (tasks, lists, notes, reminders, follow-ups, routines, usage records). Recordings, photos, documents and locations are never on our servers.
What is kept
A de-identified record that a deletion happened (no email or content), and purchase records that Google or Apple keep under their own policies. An active subscription is not cancelled by deleting your account: cancel it in Google Play or the App Store.
Data on your phone stays until you use Settings › Privacy › Delete all data or uninstall CATCH.